PROFESSIONAL SERVICES

A marketing agency

How a marketing agency stopped its quotes landing in spam

A 15 person marketing agency went from quotes vanishing into spam folders to email that passes authentication everywhere, found and fixed live on the call.

SPF, DKIM and DMARC passing for every sender
3/3SPF, DKIM and DMARC passing for every sender
THE CHALLENGE

Where They
Started.

The agency was quietly losing deals to the spam folder. The cause had nothing to do with what the team wrote, and nobody had a way to see it. Sent, then silence. Deals lost without a trace. Prospects found them weeks late, if at all. SPF, DKIM, and DMARC missing or broken. A monthly charge suspected for free DNS records. If your own quotes keep disappearing, our guide on why emails land in spam even when you think you are doing everything right explains what to check first.

  • Quotes went unanswered
  • Lost to the spam folder
  • Nobody could see why
  • A fee for nothing

If this sounds like your environment, the first conversation is free and takes 15 minutes.

THE WORK

What We
Did.

We ran the agency's domain live on the call. Within about two minutes they could see the real status of every record. Once we set them correctly, all three were passing. Want to check your own domain first? Use our free DMARC record generator to see where you stand in minutes.

01

Live domain check on the call

We ran a check on their domain while they watched, and in about two minutes they could see the real status of their records. The missing and broken entries were right there on screen.

02

Mapped every sender

We listed everything that sends mail as their domain, including the printers, the CRM, and the newsletter tool. Overlooked senders are the usual reason these records break, so each one had to be accounted for.

03

Configured the records correctly

We set up SPF, DKIM, and DMARC properly for their full setup in DNS, and we touched nothing else.

04

Tested together

They sent a real email and we showed them, live, that it now passed authentication. No guessing, no waiting to find out later.

We'd scope the same kind of engagement for your business, with timelines and effort against each stage.

We had no idea how many deals we were losing to a spam folder. They showed us the problem live, fixed it in the same call, and we could actually watch our test email come through clean. It cost us a fraction of what we thought, and it ended a fee we should never have been paying.
Operations lead · a marketing agencyA marketing agency
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