A creative agency
A 12 person creative agency moved off its GoDaddy reseller plan to direct Microsoft administration and billing, with zero risk to email, files, or domain.
The agency had bought Microsoft 365 through GoDaddy when it first set up the business. Over time the cracks showed. They could not reach their own Microsoft 365 admin center to change a thing. Paying for security add ons that were pushed on them, not chosen. Work their licenses should have covered was simply out of reach. Billed every month for a middleman that added cost but no value. In their words, it just felt like a huge scam. They kept asking why they were paying so much when it did not make sense. They wanted out, but one fear stopped them cold. Would they lose their emails or their domain if they disconnected from the reseller?
If this sounds like your environment, the first conversation is free and takes 15 minutes.
A migration moves your data to a new place. Defederation simply disconnects your tenant from the reseller and points administration and billing straight to Microsoft. The email, files, and domain never move. They sit exactly where they always were. We have done this for many agencies and small firms leaving GoDaddy and other resellers, so the steps are well worn. If you want the full picture first, read our complete guide on how to break free from GoDaddy and defederate to Microsoft 365 the smart way, or watch the full walkthrough on video.
A short, no commitment call to confirm their exact setup and answer the only question that mattered, the risk to their data.
We explained that this is defederation, not migration. We connect the servers together. We do not touch your data and we do not move anything anywhere. Your emails, files, and domain stay exactly where they are. When they asked what the chance was that something gets messed up, the honest answer was zero.
We quoted a flat fee in writing, with the no data loss guarantee stated clearly, so there were no surprises.
We disconnected the tenant from the reseller and moved the agency to direct Microsoft administration, using least privilege admin access. No Global role, and no stored credentials. New licenses were sequenced in so coverage never dropped.
On a short closing call we confirmed mail flowing, the domain intact, and admin access back in their hands.
We'd scope the same kind of engagement for your business, with timelines and effort against each stage.
So there is no risk of losing any data. That is all I needed to hear.
A boutique executive search firm nearly lost the one thing its whole business runs on, the trust in its founder's inbox. Here is exactly how the attack worked, the questions we asked, and every PowerShell step we ran to contain it.
The business ran on Google Workspace, and for a while it did the job. As the team grew, the cracks started to show. The owner wanted tighter security. He wanted a proper document structure his people could actually navigate, real collaboration in Teams, and an environment that matched how a serious business runs day to day. The first ask was simple on the surface. Move us to Microsoft 365 Business Premium, and do it without losing anything. The harder part was doing it cleanly. A migration that drops emails, breaks shared files, or locks the team out on Monday morning is worse than no migration at all. He needed it handled by someone who had done it many times, so the switch felt like an upgrade rather than a disruption. That is where we came in. Security felt loose for a business this size. No enforced multi factor, and no real device policy. Files were hard to navigate. There was no document structure people could actually find their way around. Collaboration did not match how a serious business runs. No Teams set up around real workflows. One wrong move could drop emails or break shared files. That fear was holding everything up. A migration that drops data is worse than no migration at all. The owner needed it handled by someone who had done it many times.
The firm had run its email on an aging host for years. The team already lived in Outlook and Office files every day, and everyone agreed the move to Microsoft 365 made sense. One thing kept blocking it, and it was not technical. As the owner put it, losing 19 years of email would be an absolute disaster. They needed to feel completely comfortable before anyone touched the mailboxes. So the whole project was built around a single promise. Nothing at the source would be removed until every mailbox had been checked and verified on the new side. The fear was not the move. It was losing two decades of history that the business runs on every day.
Book a free 15-minute call. We'll tell you honestly how much of what we did for A creative agency would apply to your setup.