An online retailer
A small ecommerce team turned its shared team addresses into proper free shared mailboxes. They gained full visibility on every reply, and saw a saving on the very next bill.
This online retailer ran the business from a handful of team addresses. Customers wrote to info@, leads landed in sales@, and order questions went to support@. The trouble was how those addresses had been built. Each one was set up as a normal user account with a paid license, and the whole team logged in with one shared password. That created two quiet problems at once. Nobody could see who had answered what, so replies got missed or doubled up. The shared password was a security risk every time someone joined or left. On top of that, the business was paying for licenses on addresses that never needed one. A shared mailbox in Microsoft 365 is free when it is set up properly. They were paying full price for three.
If this sounds like your environment, the first conversation is free and takes 15 minutes.
A shared mailbox is a single address that several people open from inside their own Outlook. There is no separate login and no shared password. Everyone reads and replies from the same place, and every message in and out sits in that one mailbox. Send as makes sure replies leave from the shared address, not a personal one. Here is how info@ fans out to the team. It is one email address that several people open from their own Outlook. There is no separate sign in and no license to buy. It suits team addresses like info@, sales@, and support@. Everyone sees the same mail, and replies are shared across the team. We do this kind of quick win inside the plan you already own as part of our Microsoft Office 365 Support. Often it is the small free fix that starts a longer relationship.
We listened to how the team used each address, then offered to fix it right there while they watched. No paperwork, no waiting. We checked which addresses were licensed today, how many people needed each one, whether anyone sent externally, and how much mail history had to be preserved.
We turned each paid account into a free shared mailbox inside their existing Microsoft 365 plan. Send as and send on behalf were set up so replies go out from the right address. The full mail history stayed with the mailbox, so nothing was lost in the switch.
Each team member got the mailbox in their own Outlook, signed in as themselves. No more shared password, and access can be removed in seconds when someone leaves.
A short tour so everyone knew where the mailbox appears in Outlook and on their phones. We also showed how a reply now leaves from the shared address rather than a personal one.
We'd scope the same kind of engagement for your business, with timelines and effort against each stage.
We had no idea we were paying for inboxes that could be free, and now the whole team can finally see what is going on. You solved it while we watched.
Manual reorder spreadsheets, maintained by two buyers who didn't always talk to each other, led to frequent stockouts on fast-moving items and duplicated purchase orders on slow ones. By the time a stockout showed up in a weekly report, the store had usually already lost several days of sales on that item.
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Like a lot of growing operations, this logistics company approved invoices by forwarding emails. Someone then tracked who had signed off in a shared spreadsheet, retyping the same details every day. It worked, right up until the person who knew the spreadsheet went on vacation. The cracks showed in the usual places. Approvals sat unread at the bottom of inboxes. Nobody could say for certain who had signed off, or when, without scrolling back through an email chain. A mistyped number was caught late, if at all. The team did not want yet another subscription, another login, another monthly fee for an approval tool. They wanted the process fixed, inside the tools they already trusted. They thought they needed to buy an approval tool. It turned out they already owned everything they needed.
Book a free 15-minute call. We'll tell you honestly how much of what we did for An online retailer would apply to your setup.